Customer Strategy Archives - Page 6 of 16

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!

April 29, 2021/in Customer Management /by Gary Lunt

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician! Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more

A Year in Lockdown Supporting our Customers

April 14, 2021/in Customer Management /by Gary Lunt

A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more

Building Trust in the Supply Chain

March 9, 2021/in Trust Evaluation and Development /by Gary Lunt

How do you go about building trust in the supply chain? Working with independent food and beverage wholesalers during the pandemic has been a real rollercoaster ride as the econom… Read more

Why treating customers fairly should be a top priority

February 3, 2021/in Customer Management /by Peter Lavers

As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more

Salesforce Gratitude Campaign

December 10, 2020/in Sales and Account Management /by Ellie Luk

We’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign. The question was “T… Read more

Are there any good reasons for delaying a CX listening or improvement programme?

December 1, 2020/in Customer Management /by Peter Lavers

Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more

Managing customer relationships in a virtual world

November 19, 2020/in Customer Management /by Alan Thompson

In recent months, we have been responding to the challenge that many of our clients have been facing in working in a largely virtual world due to Covid-19 lockdown restrictions. We… Read more

Adapting to New Normal Customer Behaviour Panel Discussion Summary

July 23, 2020/in Customer Management /by Peter Lavers

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more