Our Customer Strategy services are based on expertise and experience across multiple industries. Read our Customer Strategy insights.

No going back to the old way of managing customers and partners
Alan Thompson

No going back to the old way of managing customers and partners

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No going back to the old way of managing customers and partners Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
Peter Lavers

Six lenses of best practice for Customer Charter development

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Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
The Impact of Hybrid working Event
Ellie Luk

New Event: The Impact of Hybrid Working on How we Build and Manage Trusted Customer Relationships

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The Impact of Hybrid Working on How we Build and Manage Trusted Customer Relationships We are pleased to announce our next event will be on how we build and manage trusted customer r… Read more
What do you call a FCMG Consultant?
Gary Lunt

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!

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What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician! Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more
A year in lockdown supporting our customers
Gary Lunt

A Year in Lockdown Supporting our Customers

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A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
Building Trust in the Supply Chain
Gary Lunt

Building Trust in the Supply Chain

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How do you go about building trust in the supply chain? Working with independent food and beverage wholesalers during the pandemic has been a real rollercoaster ride as the econom… Read more
Peter Lavers

Why treating customers fairly should be a top priority

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As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more