Business Capabilities Insights

Improved business capabilities are critical to organisational performance and survival. Read the views, experiences and discussion points from our experts.

Is it really success if it’s not equitable?

February 28, 2015/in Business Capabilities /by Dr Mark Hollyoake

Was there ever a golden era when people ran businesses to earn a good living and contribute to the society that provided the foundation for their good fortune? We seem to have evolve… Read more

Equitability in B2B Relationships

February 28, 2015/in Business Capabilities /by Chris Hudd

The concept of equity emanates from law – the idea (or ideal!) of fairness in dealings between two individuals/organisations. But how does this concept translate into B2B… Read more

CRM Steps for Success, Part 1 of 7

February 28, 2015/in Business Capabilities /by Benjamin Tresham

According to a recent survey by IBM Global Services, 85% of companies are not feeling fully successful with CRM. The remedies having the greatest impact ‘are not the big ticket ite… Read more

The Great Debate (3) – What B2B and B2C can learn from each other?

June 3, 2014/in Business Capabilities /by Ellie Luk

Our June Customer Management Great Debate was held at the glorious Queen’s House in Greenwich, London, followed by a guided tour of the inspirational Cutty Sark, the world’s most… Read more