Tag Archive for: Intermediary / Broker Management and Development
In the insurance and wider financial services sector, the concept of customer value is growing in profile all the time. This has come about mainly, though not exclusively, as a res… Read more
Writing Business in Insurance — It’s All About Attitude
/in Sales and Account Management /by Alan ThompsonWe have recently been working with a couple of clients to help develop the capability of their sales/business development teams to help improve the acquisition of new, profitabl… Read more
Customer Management In a World Of Intermediaries and Brokers — “Do You Understand How It Works?”
/in Customer Management /by Alan ThompsonAre you new to marketing or strategy in B2B insurance? Or have you worked in the industry for a while and want to add more value to propositions, relationships and customer strategi… Read more
Managing Distributors as Partners
/in Customer Management /by Dr Mark HollyoakeOur new book is out! It’s only taken three years to write…..
MANAGING AND DEVELOPING YOUR DISTRIBUTOR RELATIONSHIP
Are you considering using distributors, or unsu… Read more
Are your people getting the right share of mind / share of voice with your distributors?
/in Customer Management /by Dr Mark Hollyoake
Are your people getting the right share of mind / share of voice with your distributors?
We have the training and development programme to fix it. It cov… Read more
Business Development Managers (BDM) & the Underwriter relationship
/in Sales and Account Management /by Dr Mark HollyoakeThe importance of the BDM role and function in the distribution and customer management of financial services cannot be underestimated. The BDM ensures we gain and maintain the o… Read more
Writing business – It’s all about attitude
/in Sales and Account Management /by Alan ThompsonAt Customer Attuned, one of our sectors of expertise is the insurance industry. Being a ‘non-player’ in the process of underwriting business for customers, we ha… Read more
New Infographic: Challenges facing the Auto Industry
/in Customer Centricity /by Peter LaversThe automotive sector is facing massive changes in the next 10 years.
How will this affect your customer management?
Download the infographic in pdf
… Read more
Top 5 Obstacles to B2B Customer Centricity # 3 Silo’d Organisation
/in Customer Centricity /by Peter LaversThe Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them
Obstacle 3: Silo’d Organisation
This is the third blog in our series based on the early resul… Read more
Distributor Management – Motivation & Reward Planning – Staying Ahead. Part 4 of 4
/in Customer Management /by Dr Mark HollyoakeIn the fourth blog on effective Distributor Management, Mark Hollyoake looks at the role of Motivation & Reward planning. Even when organisations enjoy excellent relation… Read more