A function within Organisational Performance, read our insights on the development of Business Capabilities
Tag Archive for: Business Capabilities
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , T… Read more
How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?
/in Customer Management /by Peter LaversThe global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year.
In essence, outsourcing is the practi… Read more
Driving Insight
/in Business Capabilities /by Dr Mark HollyoakeOne of our great days with the team at Nomad Foods Europe; many thanks in particular to our colleague Paul Weston and his assistance in creating a tool to assist with market mapping –… Read more
What can B2B learn from the Carillion Liquidation?
/in B2B Trust /by Peter LaversLike many people who run relatively small B2B companies in the UK I have looked on in dismay at the collapse of our second largest building company.
I have no wish to add to the finger-… Read more
Communicating GDPR within your business
/in Business Capabilities /by Paul LaughlinIn another guest blog from our friend and associate Paul Laughlin, we turn our attention towards the looming General Data Protection Regulation (GDPR) reforms of data protecti… Read more
Customer Attuned Director Guest Speaker at The University of Southampton
/in News /by Dr Mark HollyoakeCustomer Attuned Director, Mark Hollyoake, delivered a guest lecture at the University of Southampton today.
Over the course of two hours Mark led an interactive session that ex… Read more
Business Development Managers (BDM) & the Underwriter relationship
/in Sales and Account Management /by Dr Mark HollyoakeThe importance of the BDM role and function in the distribution and customer management of financial services cannot be underestimated. The BDM ensures we gain and maintain the o… Read more
‘More and Better for Less’
/in Customer Management /by Dr Mark Hollyoake
An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more
‘TRUST’ – THE PARTNERSHIP GLUE
/in Embedded Trust /by Dr Mark HollyoakeHow strong is the relationship with your most important customer? Over the last 15 years we have been researching and exploring trust as an indicator of partnership strength.
Whe… Read more