Business Capabilities Archives - Page 2 of 3

How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?

February 5, 2019/in Customer Management /by Peter Lavers

The global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year. In essence, outsourcing is the practi… Read more

Using your Relationship Experience to Build Trust

September 18, 2018/in Embedded Trust /by Dr Mark Hollyoake

Driving Insight

May 4, 2018/in Business Capabilities /by Dr Mark Hollyoake

One of our great days with the team at Nomad Foods Europe; many thanks in particular to our colleague Paul Weston and his assistance in creating a tool to assist with market mapping –… Read more

What can B2B learn from the Carillion Liquidation?

January 19, 2018/in B2B Trust /by Peter Lavers

Like many people who run relatively small B2B companies in the UK I have looked on in dismay at the collapse of our second largest building company. I have no wish to add to the finger-… Read more

Communicating GDPR within your business

December 7, 2017/in Business Capabilities /by Paul Laughlin

In another guest blog from our friend and associate Paul Laughlin, we turn our attention towards the looming General Data Protection Regulation (GDPR) reforms of data protecti… Read more

Customer Attuned Director Guest Speaker at The University of Southampton

October 23, 2017/in News /by Dr Mark Hollyoake

Customer Attuned Director, Mark Hollyoake, delivered a guest lecture at the University of Southampton today. Over the course of two hours Mark led an interactive session that ex… Read more

Business Development Managers (BDM) & the Underwriter relationship

October 9, 2017/in Sales and Account Management /by Dr Mark Hollyoake

The importance of the BDM role and function in the distribution and customer management of financial services cannot be underestimated. The BDM ensures we gain and maintain the o… Read more

‘More and Better for Less’

August 30, 2017/in Customer Management /by Dr Mark Hollyoake

An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more

‘TRUST’ – THE PARTNERSHIP GLUE

August 23, 2017/in Embedded Trust /by Dr Mark Hollyoake

How strong is the relationship with your most important customer? Over the last 15 years we have been researching and exploring trust as an indicator of partnership strength. Whe… Read more

Finding the right answers to your $64,000 questions

June 12, 2017/in Business Capabilities /by Gary Lunt

So, back with the theme of the original TV series, who wants to win the prize? And here we are with three fabulous questions – where is my significant growth going to come from? Who in m… Read more

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