Tag Archive for: customer service

No going back to the old way of managing customers and partners
Alan Thompson

No going back to the old way of managing customers and partners

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No going back to the old way of managing customers and partners Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
Peter Lavers

Six lenses of best practice for Customer Charter development

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Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
Peter Lavers

Truth Loyalty Webinar with Peter Lavers

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Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more
Ellie Luk

Top 25 CX Blogs

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We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
Customer Centricity Speakers
Ellie Luk

Meet the speakers joining the panel discussion: Making Customer Centricity a Reality

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Customer Centricity is a term that has been around for many years, but what does it really mean in a B2B environment? Join our panellists from very different sectors plus our own res… Read more
customerattuned

9 Live Chat Benefits for B2B (Infographic)

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When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
Customer Attuned B2B Trust Series of Debates
Ellie Luk

Providing Leadership Through Change & Uncertainty – B2B Trust Series Event – 18 March 2020

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**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020** It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
Ellie Luk

Fonolo: Top 20 Customer Service blogs to read in 2020

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Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service. The list has been created by Fonolo, who provid… Read more