Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes.
I often hear “l… Read more
https://customerattuned.com/wp-content/uploads/2020/12/Delay.jpg9551131Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-12-01 12:10:282020-12-01 12:10:31Are there any good reasons for delaying a CX listening or improvement programme?
This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more
Customer Attuned