Leadership Archives - Page 3 of 4

Supporting clients as they manage their new homeworkers

December 8, 2020/in Business Capabilities /by Alan Thompson

One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more

Unpacking the B2B Trust DNA™ Model

July 1, 2020/in B2B Trust /by Dr Mark Hollyoake

Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood. It has taken me over five years of academic doc… Read more

Changing customer behaviour – the impact on Learning & Development

June 24, 2020/in Business Capabilities /by Alan Thompson

As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more

Supporting our clients in a virtual world

May 19, 2020/in Training and Development /by Alan Thompson

As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more

Navigating through turbulent Seas

April 21, 2020/in Business Capabilities /by Dr Mark Hollyoake

“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more

What you can do to manage you and your team’s resilience during COVID 19

April 16, 2020/in Training and Development /by Alan Thompson

Resilience has always been a hot topic in leadership circles across industries, just last year we held two events in Edinburgh and Birmingham where we looked at the importance of p… Read more

Getting Agile really working outside of IT requires culture change

February 13, 2020/in Business Capabilities /by Paul Laughlin

The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more

The need for analysts to have improved commercial awareness

January 8, 2020/in Business Capabilities /by Paul Laughlin

I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term? The easiest way to explain is to set it in context. A lack of commer… Read more

Panviva’s Top CX Influencers

November 20, 2019/in News /by Ellie Luk

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more

Breakfast Briefing: Providing leadership in times of uncertainty; Birmingham, October 2019

November 13, 2019/in News /by Gary Lunt

We recently held a breakfast briefing in Birmingham on the extremely topical subject of providing leadership in times of uncertainty and despite the usual problems with early mo… Read more

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