leadership Archives - Customer Attuned

B2B Trust, Blog, Building Trust into your Customer Plans, Customer Relationship Strategy, Interdependence, Joint Business Planning, Key Account Management, Leadership, Strategy, Trust

Unpacking the B2B Trust DNA™ Model

Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood. It has taken me over five years of academic doc… Read more

July 1, 2020/0 Comments/by Dr Mark Hollyoake

B2B Trust, Blog, Building Trust into your Customer Plans, Trust

Navigating through turbulent Seas

“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more

April 21, 2020/0 Comments/by Dr Mark Hollyoake

Blog, Uncategorized

What you can do to manage you and your team’s resilience during COVID 19

Resilience has always been a hot topic in leadership circles across industries, just last year we held two events in Edinburgh and Birmingham where we looked at the importance of p… Read more

April 16, 2020/0 Comments/by Alan Thompson

Blog, Champion-led Change, Change Management, Customer Centricity, Leadership, Operations, People Capabilities

Getting Agile really working outside of IT requires culture change

The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more

February 13, 2020/0 Comments/by Paul Laughlin

CRM, Customer Centricity, Customer Experience Improvement, Customer Journey Mapping, Customer Management, Customer Relationship Strategy, Leadership, Marketing, News

Panviva’s Top CX Influencers

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more

November 20, 2019/0 Comments/by Ellie Luk

Change Management, Event Speakers, Leadership, Strategy

Resilience During Times of Change

In one of our recent articles, we looked at some of the outputs from discussions held at our breakfast event in Edinburgh looking at the challenges associated with turning busines… Read more

June 3, 2019/0 Comments/by Alan Thompson

Event Speakers, Leadership, Self Development, Trust, Uncategorized

Turning Business Intention Into Reality

At our recent breakfast event in Edinburgh, one of the topics covered was the challenges associated with turning business intent into reality. During the event, it was highlight… Read more

May 10, 2019/0 Comments/by Alan Thompson

Leadership, People Capabilities, Self Development, Trust

Leadership – Maintaining Integrity

A key element of how we see leaders and how we select leadership candidates is their integrity. But what does this mean? Integrity can be defined in two ways: as being honest and havi… Read more

April 2, 2019/0 Comments/by Calum Byers

Leadership, Self Development

Leadership – The Three Cs

The British Army has been providing courses on leadership development at Sandhurst since 1812 when it was recognised that leading men into battle required more than just an arist… Read more

March 22, 2019/0 Comments/by Calum Byers

Leadership, Self Development

Leadership – Developing Self-Awareness

Leadership can be simply defined as “motivating a group of people to act towards achieving a common goal.” What this means in practice and what it takes to be a “good” leader has been… Read more

March 19, 2019/0 Comments/by Nicola Denny

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