The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LaughlinAgile.jpg8031496Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2020-02-13 17:02:142020-02-13 17:02:48Getting Agile really working outside of IT requires culture change
International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more
In one of our recent articles, we looked at some of the outputs from discussions held at our breakfast event in Edinburgh looking at the challenges associated with turning busines… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_361884734.jpg469704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-06-03 12:20:462019-06-03 12:20:46Resilience During Times of Change
At our recent breakfast event in Edinburgh, one of the topics covered was the challenges associated with turning business intent into reality.
During the event, it was highlight… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_195219449-2-2.jpg354704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-05-10 10:12:352019-05-10 10:12:53Turning Business Intention Into Reality
A key element of how we see leaders and how we select leadership candidates is their integrity. But what does this mean?
Integrity can be defined in two ways: as being honest and havi… Read more
The British Army has been providing courses on leadership development at Sandhurst since 1812 when it was recognised that leading men into battle required more than just an arist… Read more
https://customerattuned.com/wp-content/uploads/2019/03/shutterstock_574135633-2-2.jpg354704Calum Byershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngCalum Byers2019-03-22 10:34:132019-03-22 10:34:44Leadership – The Three Cs
Leadership can be simply defined as “motivating a group of people to act towards achieving a common goal.” What this means in practice and what it takes to be a “good” leader has been… Read more
Some years ago, I heard a radio interview with the chairman of a large technology company. He was asked what key traits he looked for in his board. He summarised his answer as “opt… Read more
“Management is about answers. Leadership is about questions.”
There have been many acres of newsprint dedicated to defining the difference between management and leadership a… Read more
https://customerattuned.com/wp-content/uploads/2019/02/shutterstock_721313680.jpg28805120Calum Byershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngCalum Byers2019-02-22 16:00:092019-02-26 11:41:18Leadership – Asking the Right Questions
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