leadership Archives - Customer Attuned

Dr Mark’s Virtual Tea Time Chat with Mike Chatters, Lactalis

Welcome to the latest episode of Dr Marks’ Virtual Tea-time chats, where Mark talks to Group MD, Mike Chatters of Lactalis. In this virtual tea-time chat, the two discuss what chan… Read more

February 18, 2021/by Dr Mark Hollyoake

B2B Customer Management, B2B Trust, Blog, CRM, CRM Publications, Customer Centricity, Customer Experience Improvement, Customer Information Planning, Customer Management, Customer Relationship Strategy, Customer Value Management, Financial Services, Leadership, Marketing, News

Why treating customers fairly should be a top priority

As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more

February 3, 2021/by Peter Lavers

CRM, CRM Publications, Customer Centricity, Customer Management, Leadership, Marketing, News, Trust

Peter Lavers Voted as top CX Professional

We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more

February 2, 2021/by Ellie Luk

Blog, Leadership, News, People Capabilities

Supporting clients as they manage their new homeworkers

One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more

December 8, 2020/by Alan Thompson

B2B Trust, Blog, Building Trust into your Customer Plans, Customer Relationship Strategy, Interdependence, Joint Business Planning, Key Account Management, Leadership, Strategy, Trust

Unpacking the B2B Trust DNA™ Model

Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood. It has taken me over five years of academic doc… Read more

July 1, 2020/by Dr Mark Hollyoake

B2B Trust, Blog, Building Trust into your Customer Plans, Trust

Navigating through turbulent Seas

“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more

April 21, 2020/by Dr Mark Hollyoake

Blog, Uncategorized

What you can do to manage you and your team’s resilience during COVID 19

Resilience has always been a hot topic in leadership circles across industries, just last year we held two events in Edinburgh and Birmingham where we looked at the importance of p… Read more

April 16, 2020/by Alan Thompson

Blog, Champion-led Change, Change Management, Customer Centricity, Leadership, Operations, People Capabilities

Getting Agile really working outside of IT requires culture change

The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more

February 13, 2020/by Paul Laughlin

CRM, Customer Centricity, Customer Experience Improvement, Customer Journey Mapping, Customer Management, Customer Relationship Strategy, Leadership, Marketing, News

Panviva’s Top CX Influencers

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more

November 20, 2019/by Ellie Luk

Change Management, Event Speakers, Leadership, Strategy

Resilience During Times of Change

In one of our recent articles, we looked at some of the outputs from discussions held at our breakfast event in Edinburgh looking at the challenges associated with turning busines… Read more

June 3, 2019/by Alan Thompson

Posts