Award winning Microsoft Dynamics reseller, eBECS, knows that to stay on top of its game it makes sound commercial sense to run a health-check on its customer management capabilities on a regular basis. As a company with a core focus on providing sophisticated ERP, CRM and Microsoft Business Solutions to the manufacturing, retail and service industries, eBECS knows the importance of continual improvement and of using smart data to monitor customer relationships.
Wanting a world-class approach to its own CRM solution, eBECS appointed Customer Attuned Ltd and its team of specialists to run their practical, diagnostic tool – Customer Attuned Customer Management Assessment – to assess and review eBECS processes and talk directly with their customers to identify gaps in current practices and to suggest solutions for improvement.
“eBECS is proud to have won a number of industry awards, and this is testimony to the fact that our customers know we always have their best interests at heart. eBECS has extensive Microsoft Dynamics AX, CRM and BI experience and to maintain our lead in this highly competitive market, we recognise that our clients must regularly take stock of their customer relationships and run a health-check to identify any potential pitfalls. Therefore, engaging Customer Attuned to help eBECS achieve this was a logical choice,” says Stephen Wilson, Marketing Director at eBECS.
Customer Attuned’s Customer Management Assessment identifies a number of critical factors that businesses are facing in today’s climate must address to build strong and lasting customer relationships. The assessment model is world-class in the sense that it has been practised globally across cultures, across industries and it provides a snapshot in time of how companies are performing, together with a strategic road map to improve the overall customer management process and the customer experience.
Customer Attuned’s Customer Management Assessment focuses on the fundamentals for building successful business relationships through trust, interdependence and equitability. It identifies how companies are operating-in and developing each market, how they manage key account relationships and how they organise resources and operations.
“eBECS is doing the right thing to stay ahead of the competition because you must be bold enough to take steps to improve customer management practices to secure important customer relationships” explains Peter Lavers, Managing Director at Customer Attuned Ltd. “We believe all suppliers need a relationship strategy to successfully manage their top customers, and our assessment model provides a high level of insight and a supporting strategy to enhance any organisation’s customer experience capabilities.”
Starting in October 2014, Customer Attuned will run an eight-week Customer Attuned Assessment. This entails in-depth interviews with key stakeholders (internal staff and external customers) and interactive workshops with board members that will formulate a road map for business improvement.
eBECS is a specialist in the design and delivery of solutions for manufacturing, distribution, oil & gas, general heavy industry and all aspects of the service industries. eBECS offers in-depth industry experience and detailed technical knowledge of Microsoft Dynamics enterprise resource planning (ERP), customer relationship management (CRM) and business intelligence (BI) solutions, which are implemented across a broad range of independent yet related industries and their extended supply chains.
To find out more please Contact:
Ellie Luk – Head of Marketing and PR