Are you preparing to make the most of your international trade and business development opportunities pre & post Brexit?
A leading bank has recently published a UK trade outl… Read more
Credit Crunch 10 Years On – 4 Seismic Changes in B2B Customer Management
/in Customer Management /by Peter LaversIt’s hard to believe that the Credit Crunch hit the global economy a whole decade ago!
Readers in their mid-thirties and under may not have experienced anything in their professio… Read more
Is your distributor up to the challenges ahead?
/in Customer Management /by Dr Mark HollyoakeIs your distributor up to the challenges ahead?
We have an evaluation tool (Distributor Evaluation Tool – DAT) that will tell you and highlight what needs fixing or replacing.
Us… Read more
Are your people getting the right share of mind / share of voice with your distributors?
/in Customer Management /by Dr Mark Hollyoake
Are your people getting the right share of mind / share of voice with your distributors?
We have the training and development programme to fix it. It cov… Read more
Marketing and CRM without Analytics are Nothing
/in Business Capabilities /by Peter LaversConversation with Kadir Dindar, Head of Global Practice Customer Intelligence, SAS
I met Kadir at the SAS Analytics Experience conference in Amsterdam and had a great chat with h… Read more
The Why, What and How of Stakeholder Mapping
/in Sales and Account Management /by Paul LaughlinWe’re delighted to include this guest blog from our friend an associate Paul Laughlin.
Do you have a stakeholder map? Is it up-to-date and do you use it?
Those questions freq… Read more
What Great Customer Data Quality Reporting Looks Like
/in Customer Management /by Peter LaversOur friend and key Associate Paul Weston has published a great article on customer data quality reporting, which is a must-read for anyone passionate about customer centricity a… Read more