The Susan & Bill Trilogy
The last time we met Susan and Bill, they were discussing survival tactics. Thankfully, they have managed to get the company back on an even keel – excu… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_366828215-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-02 12:11:222022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 3
The Susan & Bill Trilogy
Following on from last week’s post on Bill and Susan, we explore what happens next in their story.
EPISODE 2: “Performing Zone” versus “Danger Zone”
S… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290383-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-26 10:35:382022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 2
The Susan & Bill Trilogy
When our partner Deep-Insight launched its B2B NPS white paper, we created a storyline around two fictitious characters called Bill (a thoughtful bu… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-18 12:10:522022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 1
Having given plenty of airtime to the benefit of books & podcasts, I’d like to turn to tips from experience. These are lessons learnt by leaders from practical on-the-job expe… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_1033103851-2.jpg470704Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2019-04-17 11:53:492022-06-23 12:53:09Tips from Experience: Protecting Your Less-Appreciated Technical Stars
Does your business have a capability framework in place for your people that clearly lays out the knowledge, skills and expertise needed to work effectively in each role? If the an… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_615092939-2.jpg469704Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2019-04-16 18:25:082022-06-23 10:18:135 Ways to Maximise Your Investment in Developing a Capability Framework
How good are you at selling and managing relationships within an expert-led industry?
In this article, we look at the role of the sales and/or account management team in creating a… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_396753343-2-2.jpg470704Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2019-04-12 17:00:272022-06-22 12:57:26Account Management in Financial Services – Expert Salesmen or Experts Who Can Sell?
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , T… Read more
https://customerattuned.com/wp-content/uploads/2019/04/robot-call-center-picture-id943557584.jpg386979Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2019-04-04 11:31:072022-09-08 10:19:55The Future of AI and Your Working Life – Start Planning
A key element of how we see leaders and how we select leadership candidates is their integrity. But what does this mean?
Integrity can be defined in two ways: as being honest and havi… Read more
We were delighted to host an audience of senior leaders from across a range of industries at our Providing Leadership Through Change & Uncertainty event in Edinburgh this mor… Read more
Coaching is a simple concept but infinitely varied in how it can be applied. It combines simple exercises with profound insights into how an individual sees themselves in the worl… Read more
https://customerattuned.com/wp-content/uploads/2019/03/shutterstock_1034307769-2-2.jpg354704Calum Byershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgCalum Byers2019-03-27 14:09:202022-09-08 10:20:46How to Successfully Coach an Individual
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