2019 - Customer Attuned

Trust is not a binary on/off switch

December 17, 2019/in Embedded Trust /by Peter Lavers

Why building, protecting and recovering trust is a business imperative By Peter Lavers and Mark Hollyoake Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more

Six barriers to meaningful Customer Value Analysis – and how to get over them

December 17, 2019/in Customer Management /by Paul Weston

There can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more

An ever expanding footprint

November 29, 2019/in News /by Alan Thompson

In addition to further strengthening our relationships with several existing clients in 2019, Customer Attuned have been delighted to work with a number of new clients over the p… Read more

Panviva’s Top CX Influencers

November 20, 2019/in News /by Ellie Luk

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more

Breakfast Briefing: Providing leadership in times of uncertainty; Birmingham, October 2019

November 13, 2019/in News /by Gary Lunt

We recently held a breakfast briefing in Birmingham on the extremely topical subject of providing leadership in times of uncertainty and despite the usual problems with early mo… Read more

Exceeders’ List of top 10 Customer Experience Influencers

October 23, 2019/in News /by Alan Thompson

Customer Attuned co-founder Peter Lavers has again been named as a top influencer in the realm of Customer Experience (CX). The list has been created by Exceeders – an IT community… Read more

Providing Leadership Through Change & Uncertainty – 17th October, Birmingham

September 4, 2019/in News /by Alan Thompson

Following our successful breakfast event in Edinburgh earlier in the year, we are delighted to be running a similar event in Birmingham on 17th October. Our thanks to Barclays who… Read more

Writing Business in Insurance — It’s All About Attitude

June 21, 2019/in Sales and Account Management /by Alan Thompson

We have recently been working with a couple of clients to help develop the capability of their sales/business development teams to help improve the acquisition of new, profitabl… Read more

Peter Lavers included in Top Customer Service Influencer List 2019

June 21, 2019/in News /by Peter Lavers

Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Serv… Read more

Customer Management In a World Of Intermediaries and Brokers — “Do You Understand How It Works?”

June 13, 2019/in Customer Management /by Alan Thompson

Are you new to marketing or strategy in B2B insurance? Or have you worked in the industry for a while and want to add more value to propositions, relationships and customer strategi… Read more