Leadership – The Three Cs
The British Army has been providing courses on leadership development at Sandhurst since 1812 when it was recognised that leading men into battle required more than just an arist… Read more
Leadership – Developing Self-Awareness
Leadership can be simply defined as “motivating a group of people to act towards achieving a common goal.” What this means in practice and what it takes to be a “good” leader has been… Read more
Financial Services: Developing Quality Relationships With Your Intermediaries
“To manage great relationships, we need great people”
Much of the UK insurance and wealth management industry is reliant on a distribution model centred on the key role of brokers… Read more
Talking Trust for IBM’s Latest thinkLeaders Podcast
As part of my role as an IBM Futurist, I was asked to feature as a guest for the thinkLeaders Podcast, recorded from the IBM Think 2019 Conference in San Francisco. In the podcast enti… Read more
Leadership – Optimistic Paranoia
Some years ago, I heard a radio interview with the chairman of a large technology company. He was asked what key traits he looked for in his board. He summarised his answer as “optim… Read more
Customer Attuned Delivers Real Value for Trusted Partners Deep-Insight
February was a busy month for us as we were in the final delivery stage of two key projects with our partners at Deep-Insight. These projects demonstrate the real value in working wi… Read more
Leadership – Asking the Right Questions
“Management is about answers. Leadership is about questions.”
There have been many acres of newsprint dedicated to defining the difference between management and leadership a… Read more
Thoughts from Dimension Data’s CX Benchmarking Report Roundtable
This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more
How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?
The global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year.
In essence, outsourcing is the practi… Read more
Providing Leadership Through Change & Uncertainty – 28th March, Edinburgh
Join the Customer Attuned team for our Providing Leadership Through Change & Uncertainty event, featuring real case studies, success stories and ideas from top industry le… Read more
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