2020 - Page 3 of 8 - Customer Attuned

Dr Mark’s Virtual Tea Time Chat with Jacob Botha, BUPA

August 27, 2020/in Insight Webcasts /by Ellie Luk

In this episode Dr Mark Hollyoake talks to Jacob Botha, Head of Corporate Business Development at BUPA. They share a virtual cup of tea and talk about how BUPA is looking after the cu… Read more

The Trust Factor – Making B2B Trust your business DNA – Register Today

August 24, 2020/in B2B Trust /by Ellie Luk

Our latest topic to our series of events: Providing Leadership In the New Normal, brings to you a new discussion in October: Wednesday 21st October 202010:30 – 11:30 BSTon Z… Read more

Dr Mark’s Virtual Tea Time Chat with Peter Lavers

August 7, 2020/in Insight Webcasts /by Ellie Luk

Adapting to New Normal Customer Behaviour – Read the Panel Summary Here

July 24, 2020/in Publications /by Ellie Luk

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Adapting to New Normal Customer Behaviour Panel Discussion Summary

July 23, 2020/in Customer Management /by Peter Lavers

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Dr Mark’s Virtual Tea Time Chat with Neil Fripp, Hornby Hobbies

July 18, 2020/in Insight Webcasts /by Ellie Luk

In this episode, Mark Hollyoake gets together virtually with Neil Fripp, Head of Sales at Hornby Hobbies. Today they chat about adapting to new ways of working during lockdown, su… Read more

Q4: Peter Lavers Summarises 5 key points for businesses to adapt into their customer strategies.

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk Bradley… Read more

Q3: How has the challenge of adapting so quickly impacted your decision making & people management?

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk Bradley… Read more

Q2: How are you adapting your sales and service operations during lockdown? Panel discussion

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk Bradley… Read more

Adapting to New Normal Customer Behaviour – Online Panel Discussion – Introduction to speakers and Question 1

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk B… Read more