Customer Attuned welcomes Paul Cranston to the team
We are pleased to welcome Paul Cranston to the Customer Attuned team.
Paul helps organisations better understand their customers so that their marketing and customer managemen… Read more
Customer AttunedSeason’s Greetings from Customer Attuned
Sending Season’s Greetings from all of us at Customer Attuned to you !
What a year it has been for all of us!
Wishing each and every one of you a peaceful time during the festive s… Read more
Salesforce Gratitude Campaign
We’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign.
The question was “T… Read more
Dr Mark’s Virtual Tea Time Chat with Tessa Boshoff, Wall Street English
Welcome to the next episode in Dr Mark’s Virtual Tea Time Chats. Today, Mark talks with Tessa Boshoff, VP, Human Resources at Wall Street English in Barcelona.
Wall Street E… Read more
Supporting clients as they manage their new homeworkers
One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more
Are there any good reasons for delaying a CX listening or improvement programme?
Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes.
I often hear “l… Read more
Managing customer relationships in a virtual world
In recent months, we have been responding to the challenge that many of our clients have been facing in working in a largely virtual world due to Covid-19 lockdown restrictions. We… Read more
Joined up Voice of Customer and Staff Studies
In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
Dr Mark’s Virtual Tea Time Chat with David Southern, Spirit Access.
Welcome to the next episode in Dr Mark’s Chats. Today Mark has a virtual cup of coffee with David Southern, Managing Director of Spirit Access: https://www.spirit-health… Read more
Customer AttunedThe Trust Factor – Making B2B Trust your business DNA – Read the panel summary
B2B trust can be defined as; “The willingness to be vulnerable to another party and the decision to engage in actions based upon an interpretation of their ability, credibility an… Read more
building a culture of customer centricity based on B2B Trust
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