2020 - Page 4 of 8 - Customer Attuned

Newszine July Issue 1 – Adapting to New Normal Customer Behaviour

July 1, 2020/in Publications /by Ellie Luk

Are you tired of hearing the words “unprecedented” and “disruption”? As I write, the news is full of the economic impacts of the Covid-19 pandemic on businesses and people. Whethe… Read more

Unpacking the B2B Trust DNA™ Model

July 1, 2020/in B2B Trust /by Dr Mark Hollyoake

Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood. It has taken me over five years of academic doc… Read more

Changing customer behaviour – the impact on Learning & Development

June 24, 2020/in Business Capabilities /by Alan Thompson

As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more

Dr Mark’s Virtual Tea Time Chat with James Leese

June 17, 2020/in Insight Webcasts /by Ellie Luk

Losing the opportunity to add value could also lose you trust and the business.

June 16, 2020/in Embedded Trust /by Dr Mark Hollyoake

As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more

Where have all my customers gone?

June 16, 2020/in Business Capabilities /by Gary Lunt

Let’s get down to basics; the majority of UK businesses will be having problems with their customer base, it just depends upon the severity of the impacts of the pandemic, lo… Read more

Speaker Spotlight – Panel Discussion – Adapting to New Normal Customer Behaviour

June 11, 2020/in Customer Management /by Ellie Luk

Managing Distributors as Partners

June 10, 2020/in Publications /by Dr Mark Hollyoake

Dr Mark’s Virtual Tea Time Chat with Paul Laughlin

June 9, 2020/in Insight Webcasts /by Ellie Luk

Online Panel Discussion: Adapting to New Normal Customer Behaviour

June 4, 2020/in News /by Ellie Luk

Adapting to New Normal Customer Behaviour Online Panel Discussion Book Now There is universal agreement that for the vast majority of companies the New Normal will look very diff… Read more