Newszine July Issue 1 – Adapting to New Normal Customer Behaviour

Are you tired of hearing the words “unprecedented” and “disruption”? As I write, the news is full of the economic impacts of the Covid-19 pandemic on businesses and people.

Whether we like it or not, there is now widespread agreement the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight led ways of customer engagement.

This is the subject of our online panel discussion on Wednesday 8th July, which starts a new series on Providing Leadership in the New Normal. I hope that the articles contained herein, will help you lead your team through to success.


Ellie Luk