Business Capabilities Archives - Page 2 of 8

Changing customer behaviour – the impact on Learning & Development

June 24, 2020/in Business Capabilities /by Alan Thompson

As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more

Where have all my customers gone?

June 16, 2020/in Business Capabilities /by Gary Lunt

Let’s get down to basics; the majority of UK businesses will be having problems with their customer base, it just depends upon the severity of the impacts of the pandemic, lo… Read more

Continuity, Recovery, Re-engineering

May 5, 2020/in Business Capabilities /by Gary Lunt

Continuity, Recovery, Re-engineering are common words used in the context of businesses that have been affected in varying degrees by the virus and government measures across t… Read more

Speaker Spotlight – Providing Leadership Through Change and Uncertainty

April 30, 2020/in Business Capabilities /by Ellie Luk

Online Panel Discussion: Providing Leadership through Change and Uncertainty

April 23, 2020/in Business Capabilities /by Ellie Luk

Providing Leadership Through Change & Uncertainty Online Panel Discussion In the wake of the Coronavirus impacting businesses across the globe, organisations are facing… Read more

Navigating through turbulent Seas

April 21, 2020/in Business Capabilities /by Dr Mark Hollyoake

“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more

How to deliver ‘human’ CX in a digital future

February 27, 2020/in Business Capabilities /by Peter Lavers

Peter Lavers, Director, Customer Attuned, latest blog is featured in MyCustomer.Com “How to deliver ‘human’ CX in a digital future” Re… Read more

Getting Agile really working outside of IT requires culture change

February 13, 2020/in Business Capabilities /by Paul Laughlin

The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more

Customer Experience: Digital or Human?

February 4, 2020/in Business Capabilities /by Peter Lavers

Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’. Reading the SAS / Futurum “Experience 2030” report about how “consumers don’t just use digi… Read more

The need for analysts to have improved commercial awareness

January 8, 2020/in Business Capabilities /by Paul Laughlin

I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term? The easiest way to explain is to set it in context. A lack of commer… Read more

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