Read our insights, blogs and articles on Organisational Performance by industry experts and academically acclaimed authors.

Alan Thompson

5 Ways to Maximise Your Investment in Developing a Capability Framework

/in /by
Does your business have a capability framework in place for your people that clearly lays out the knowledge, skills and expertise needed to work effectively in each role? If the an… Read more
Dr Mark Hollyoake

What Makes an Organisation Creative?

/in /by
Creativity drives innovation and change at a rapid pace. Its reach and impact on our everyday lives is enormous, yet, most of this innovation within organisations derives from a h… Read more
Dr Mark Hollyoake

Trust – Too much of a Good Thing?

/in /by
Client relationships are a peculiar, they can take forever to develop and nurture, and can be terminated at short notice. Conversely, they can feel secure and comfortable, yet do… Read more
Dr Mark Hollyoake

Trust & Commitment: Chicken and Egg?

/in /by
Mark Hollyoake shares insights from his doctorate on trust within B2B This week I’m grappling with a chicken and egg situation: trust and commitment. Good B2B customer managemen… Read more
Dr Mark Hollyoake

Define Trust – What’s in a name?

/in /by
Mark Hollyoake shares insights from his doctorate on trust within B2B When I began my DBA, the first academic task was to define what trust meant in the context of B2B. There are many… Read more
Dr Mark Hollyoake

Trust in Me?

/in /by
Mark Hollyoake shares insights from his doctorate on trust within B2B Trust in me. What do we really know about trust? It may be the subject of numerous books and conference papers,… Read more
Ellie Luk

Strategic CRM for Business Leaders Master Class

/in /by
Customer Relationship Management (CRM) has strategic influence far beyond Sales and Marketing. Microsoft Dynamics CRM outlines the prospects’ journey through the business t… Read more
Peter Lavers

The Value of Trust

/in /by
The recent scandal affecting the Volkswagen Group involving a “defeat device” in engine management software has once again raised the prominence of TRUST in corpo… Read more
Dr Mark Hollyoake

12 Days of Xmas #9: My Directors said to me “we’re changing strategy”

/in /by
On the 9th day of Christmas my Directors said to me “we’re changing strategy” Remember the days when company boards set a strategy for three to five years and then stayed on to see it t… Read more