Organisational Performance Archives - Page 7 of 14

Leadership – Optimistic Paranoia

March 5, 2019/in Business Capabilities /by Calum Byers

Some years ago, I heard a radio interview with the chairman of a large technology company. He was asked what key traits he looked for in his board. He summarised his answer as “optim… Read more

Leadership – Asking the Right Questions

February 22, 2019/in Training and Development /by Calum Byers

“Management is about answers. Leadership is about questions.” There have been many acres of newsprint dedicated to defining the difference between management and leadership a… Read more

3 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up

January 31, 2019/in Business Capabilities /by Peter Lavers

How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates? The retail sector is under much scrutiny at the moment… Read more

3 vital B2B findings from Dimension Data’s 2019 CX Report

January 29, 2019/in Business Capabilities /by Peter Lavers

CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more

2019 – The Growth of Trust as a Core B2B Relationship Driver

January 25, 2019/in Embedded Trust /by Dr Mark Hollyoake

“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more

From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.

January 15, 2019/in Business Capabilities /by Dr Mark Hollyoake

Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging: Economic-focused decisio… Read more

Build a Better Customer Experience – Tips from CX Experts

January 10, 2019/in Business Capabilities /by Peter Lavers

Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts! 10 leading influencers and innovators in the… Read more

Using your Relationship Experience to Build Trust

September 18, 2018/in Embedded Trust /by Dr Mark Hollyoake

Driving Insight

May 4, 2018/in Business Capabilities /by Dr Mark Hollyoake

One of our great days with the team at Nomad Foods Europe; many thanks in particular to our colleague Paul Weston and his assistance in creating a tool to assist with market mapping –… Read more

How to use Trust DNA™ for Business Development

March 20, 2018/in Embedded Trust /by Dr Mark Hollyoake

Like our personal world, business to business can also be surrounded by fake news, false claims, unethical behaviours and self interest. Never has there bee… Read more