Tag Archive for: B2B Customer Management
SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more
Is your company Customer Attuned?
/in Customer Management /by Paul CranstonCustomer Management looks different for a lot of companies, for one company Customer Experience is the priority, for another it’s about Building Trust, or it could be refr… Read more
How well do you manage customer value?
/in Customer Management /by Ellie LukIn the insurance and wider financial services sector, the concept of customer value is growing in profile all the time. This has come about mainly, though not exclusively, as a res… Read more
No going back to the old way of managing customers and partners
/in Customer Management /by Alan ThompsonNo going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
Six lenses of best practice for Customer Charter development
/in Customer Management /by Peter LaversCustomer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
In the press: Dr Mark Hollyoake on Selling in a Pandemic
/in Sales and Account Management /by Ellie LukThe Journal of International Sales Transformation, reached out to Dr Mark Hollyoake, to give his views on “Selling in a Pandemic” in their latest Special Report on &… Read more
Emerging from the Pandemic – Journal of Sales Transformation
/in Sales and Account Management /by Ellie LukDr Mark Hollyoake gives an overview to ‘Selling in a Pandemic’ in the latest issue of the International Journal of Sales Transformation.
To read the full issue ̵… Read more
The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine
/in Publications /by Ellie LukWelcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships
Hybrid working is something that a lot of people have alwa… Read more
The Trust Dividend – by Dr Mark Hollyoake – Press Feature
/in Embedded Trust /by Ellie LukThe Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation.
October 2021
To read the full article, click here
The strategic implicat… Read more
Managing your Teams Resilience For Leaders
/in Insight Webcasts /by Ellie LukManaging the resilience of your teams is still a key item on the agenda for the new hybrid style of working, as teams start to come back to the office.
Last year, as we all went into lock… Read more