Tag Archive for: B2B Customer Management

Peter Lavers

Six lenses of best practice for Customer Charter development

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Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
The Impact of Hybrid Working
Ellie Luk

The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine

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Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships Hybrid working is something that a lot of people have alwa… Read more
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Ellie Luk

Managing your Teams Resilience For Leaders

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Managing the resilience of your teams is still a key item on the agenda for the new hybrid style of working, as teams start to come back to the office. Last year, as we all went into lock… Read more
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Ellie Luk

Dr Mark’s Virtual Tea Time Chat with Dr Jeremy Noad

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In this episode, Dr Mark Hollyoake asks Dr Jeremy Noad, from The International Journal of Sales Transformation, what the role of sales looks like coming out of lockdown and as CEO&… Read more
Making Customer Centricity a Reality - Panel Summary
Ellie Luk

Making Customer Centricity a Reality – Panel Summary

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Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
Ellie Luk

Top 25 CX Blogs

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We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more