Tag Archive for: B2B Customer Management

Peter Lavers Features in SAS Step Programme

SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s wo… Read more

The Trust Dividend – Featured in The Sales Journal

What are the strategic implications of building trust in B2B client relationships? Dr Mark Hollyoake discusses how enhancing trust creates mutual economic value in the latest i… Read more

Is your company Customer Attuned?

Customer Management looks different for a lot of companies, for one company Customer Experience is the priority, for another it’s about Building Trust, or it could be refr… Read more
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No going back to the old way of managing customers and partners

No going back to the old way of managing customers and partners Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
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Six lenses of best practice for Customer Charter development

Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more

In the press: Dr Mark Hollyoake on Selling in a Pandemic

The Journal of International Sales Transformation, reached out to Dr Mark Hollyoake, to give his views on “Selling in a Pandemic” in their latest Special Report on &… Read more

Emerging from the Pandemic – Journal of Sales Transformation

Dr Mark Hollyoake gives an overview to ‘Selling in a Pandemic’ in the latest issue of the International Journal of Sales Transformation. To read the full issue ̵… Read more
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The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine

Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships Hybrid working is something that a lot of people have alwa… Read more

Managing your Teams Resilience For Leaders

Managing the resilience of your teams is still a key item on the agenda for the new hybrid style of working, as teams start to come back to the office. Last year, as we all went into lock… Read more