Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers.
He has been featured on Fit Small Business’s Top Customer… Read more
https://customerattuned.com/wp-content/uploads/2019/01/Customer-Service-influencer.png303350Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-06-21 08:51:272019-06-21 08:51:27Peter Lavers included in Top Customer Service Influencer List 2019
Are you new to marketing or strategy in B2B insurance? Or have you worked in the industry for a while and want to add more value to propositions, relationships and customer strategi… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_605124179-2.jpg469704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-06-13 09:00:052019-06-13 10:41:49Customer Management In a World Of Intermediaries and Brokers — “Do You Understand How It Works?”
One of my esteemed colleagues recently sent a draft document to me that had a typo – satisfaction had been spelt with an extra ‘t’, making up a new word ‘statisfaction’.
T… Read more
To complement recent advice from our guest bloggers, let’s consider the political dimension of applying analytics in business.
Annette & Peter have shared useful tips on… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_457223893-2-2.jpg354704Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2019-05-17 09:00:412019-05-17 09:43:59Don’t Neglect the Political Dimension of Applying Analytics or Insight
Spirit Access, part of the Spirit Health Group, has launched a new Key Account Management (KAM) service that promises to equip Pharma with the skills and capabilities needed to he… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_572121190-2.jpg469703Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2019-05-13 11:13:032019-05-13 13:28:34Unlocking New NHS Commercial Pathways For Pharma Through Key Account Management: The KAM Way
“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutua… Read more
https://customerattuned.com/wp-content/uploads/2019/01/Untitled-design-12.png354704Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2019-01-25 16:25:322019-01-31 10:08:212019 – The Growth of Trust as a Core B2B Relationship Driver
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your… Read more
https://customerattuned.com/wp-content/uploads/2019/01/00142_109_CA_Social-Media-JAN-CRQ-v2-01-1.jpg354704Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-01-11 15:17:222019-01-14 11:20:40What Will Your Customer Relationship Quality Be In 2019?
It’s that time of year again for us to look ahead and try to make sense of the challenges ahead.
Despite the political and world turmoil, business continued to tick along in 2018, a… Read more
We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter wil… Read more
Using your Relationship Experience to Build Trust
A lot has been written about how the relationship experience creates competitive advantage in an increasingly commoditising… Read more
https://customerattuned.com/wp-content/uploads/2018/09/Lecturing.jpg555709Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2018-09-18 10:39:132018-10-17 09:24:02Using your Relationship Experience to Build Trust
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