As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_694253248-2.jpg469704Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2020-06-16 17:05:502020-06-16 17:05:50Losing the opportunity to add value could also lose you trust and the business.
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-05-11 06:30:022020-05-11 08:48:15Not making your targets? Don’t despair!
What is Trust in B2B relationships? This is a question I have been wrestling with since I enrolled on a Doctoral research programme at the University of Southampton. From years of w… Read more
https://customerattuned.com/wp-content/uploads/2020/05/What-is-Trust_.png315560Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2020-05-07 11:32:332020-05-07 13:08:18What is Trust in B2B Relationships?
Is it possible to systematically develop trust to a mutual competitive advantage in B2B?
This is the question I have been wrestling with since I enrolled on a Doctoral research pro… Read more
https://customerattuned.com/wp-content/uploads/2020/04/The-power-of-B2B-trust.png315560Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2020-04-28 11:06:592020-05-07 13:02:41The Power of Business to Business Trust
Look at your customer segments, can you see the value?
Where is the growth? Who are the top spenders? How do you classify them?
How do you get them to spend more?
This is what customer v… Read more
https://customerattuned.com/wp-content/uploads/2020/02/4.png315560Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2020-02-25 04:08:182020-03-02 10:09:53Look at your customer segments, can you see the value?
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngcustomerattuned2020-02-24 17:53:532020-02-26 08:27:529 Live Chat Benefits for B2B (Infographic)
Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust.
Is it… Read more
**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020**
It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service.
The list has been created by Fonolo, who provid… Read more
https://customerattuned.com/wp-content/uploads/2020/01/Fonolo2020.jpg200600Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2020-01-15 10:16:052020-01-15 10:18:12Fonolo: Top 20 Customer Service blogs to read in 2020
Drivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
