Tag Archive for: B2B Customer Strategy
Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood.
It has taken me over five years of academic doc… Read more
Not making your targets? Don’t despair!
/in Sales and Account Management /by Peter LaversMost companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
Look at your customer segments, can you see the value?
/in Customer Management /by Gary LuntLook at your customer segments, can you see the value?
Where is the growth? Who are the top spenders? How do you classify them?
How do you get them to spend more?
This is what customer v… Read more
Mark Hollyoake gains his Doctorate on B2B Trust
/in B2B Trust /by Dr Mark HollyoakeHuge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust.
Is it… Read more
Consumer Loyalty 2030
/in Customer Management /by Peter LaversDrivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
Trust is not a binary on/off switch
/in Embedded Trust /by Peter LaversWhy building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
Trusted Relationships = Consistently Good Service
/in Embedded Trust /by John O'ConnorAt Deep-Insight, I spend a lot of my time trying to help our clients figure out how to build strong trusted relationships with their B2B (Business-to-Business) customers. Trust i… Read more
2019 – The Growth of Trust as a Core B2B Relationship Driver
/in Embedded Trust /by Dr Mark Hollyoake“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more
What Will Your Customer Relationship Quality Be In 2019?
/in Customer Management /by Peter LaversAmongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
2019 – Crystal Ball Time
/in Customer Centricity /by Dr Mark HollyoakeIt’s that time of year again for us to look ahead and try to make sense of the challenges ahead.
Despite the political and world turmoil, business continued to tick along in 2018, alb… Read more