CRM Archives - Page 6 of 8 - Customer Attuned

Top 5 Obstacles to B2B Customer Centricity #5 Out of Date IT Tools

May 18, 2016/in Customer Centricity /by Peter Lavers

The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them Obstacle 5: Out of Date IT Tools This is the fifth blog in our series based on the early result… Read more

Top 5 Obstacles to B2B Customer Centricity #4 Stalled/Delayed/Dropped Customer Programmes

May 10, 2016/in Customer Centricity /by Peter Lavers

The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them Obstacle 4: Stalled/Delayed/Dropped Customer Programmes This is the fourth blog in our se… Read more

Top 5 Obstacles to B2B Customer Centricity # 3 Silo’d Organisation

May 4, 2016/in Customer Centricity /by Peter Lavers

The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them Obstacle 3: Silo’d Organisation This is the third blog in our series based on the early resul… Read more

Top 5 Obstacles to B2B Customer Centricity # 2 Multi-channel Journey

April 29, 2016/in Customer Centricity /by Peter Lavers

The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them Obstacle 2: Multi-channel Journey This is the second blog in our series based on the early re… Read more

Top 5 Obstacles to B2B Customer Centricity and How to Overcome Them

April 26, 2016/in Customer Centricity /by Peter Lavers

Obstacle 1: Numbers Focus This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. It’s not too late to take part – if you wou… Read more

Top Obstacles to Customer Centricity – what are yours?

March 30, 2016/in Customer Centricity /by Peter Lavers

In our years of experience we have come across numerous issues and problems that clients face when they’re trying to become more customer focused as a business. We have identified… Read more

The Value of Trust

January 19, 2016/in Embedded Trust /by Peter Lavers

The recent scandal affecting the Volkswagen Group involving a “defeat device” in engine management software has once again raised the prominence of TRUST in corpo… Read more

12 Days of Xmas #12: my key account said to me “you can sharpen terms on the doves and pear trees”

December 24, 2015/in Sales and Account Management /by Dr Mark Hollyoake

On the 12th day of Christmas my key account said to me “you can sharpen terms on the doves and pear trees”. When a lot of your business is controlled or dependent on a few large accounts… Read more

12 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!

December 22, 2015/in Customer Management /by Alan Thompson

On the 11th day of Christmas my true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities next year! I can imagine that many of us would be… Read more

12 Days of Xmas #10: My Sales Director said to me “We are all miserable and down-trodden, even though we’re bringing sales in”

December 22, 2015/in Sales and Account Management /by Peter Lavers

On the 10th day of Christmas my Sales Director said to me “We’re all miserable and down-trodden, even though we’re bringing sales in.” There is no doubt that many B2B busines… Read more

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