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Top Obstacles to Customer Centricity – what are yours?

In our years of experience we have come across numerous issues and problems that clients face when they’re trying to become more customer focused as a business.

We have identified 10 key obstacles and hindrances that you could also be facing, and we would love your input as to which are holding you back – and of course which you have overcome!

Please take part in this short research survey to tell us what, if anything, you are pulling your hair out over when it comes to customer centricity. It is easy to complete – just 10 statements to agree or disagree with.

Complete the survey: Obstacles to Customer Centricity 

By Peter Lavers


If you would like to discuss further,  please contact us .//

Peter Lavers

Peter Lavers is a co-founder and Director of Customer Attuned Ltd.

An expert in CRM and customer experience management and recognised as a top influencer in the subject e.g. IBM Futurist Roundtable member; Satmetrix Top 50 & SAP Top 60 Customer Experience influencers; Huffington Post Top 100 Customer Service professionals; MindTouch Top 50 Customer Success influencers; and Business Coach Top 100 Management Experts.

Peter's early career was with Rolls-Royce and Bentley Motors, where he trained as an engineer and went on to hold senior roles in commercial and logistics, market analysis, customer satisfaction, regional marketing and in his last client-side position as head of relationship marketing.