SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more
https://customerattuned.com/wp-content/uploads/2022/07/peter-lavers-sas-step-programme.png448654Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2022-07-07 14:46:152022-09-05 12:55:21Peter Lavers Features in SAS Step Programme
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
https://customerattuned.com/wp-content/uploads/2021/07/TruthLoyaltyWebinar.jpg5271113Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-07-07 17:24:052022-06-22 11:57:14Truth Loyalty Webinar with Peter Lavers
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
Customer Attuned Director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 30 June, 2pm BST.
You are invited to join Truth’s CEO Amanda Crom… Read more
The SAS Global Forum is an event that brings together the most curious minds in analytics and data science.
It is a must for anybody interested in being more insight-led as a busines… Read more
https://customerattuned.com/wp-content/uploads/2021/05/SASGF.jpg10801080Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-05-13 14:21:182022-06-22 11:59:26SAS Global Forum
As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
https://customerattuned.com/wp-content/uploads/2021/02/Compassion-graph.jpg7761302Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-02-03 17:10:452022-06-23 12:09:06Why treating customers fairly should be a top priority
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-05-11 06:30:022022-06-23 12:21:22Not making your targets? Don’t despair!
Drivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term?
The easiest way to explain is to set it in context. A lack of commer… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2020-01-08 15:46:402022-06-23 12:39:24The need for analysts to have improved commercial awareness
Why building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
https://customerattuned.com/wp-content/uploads/2019/12/SAS-CX2030_1.jpg284725Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2019-12-17 14:42:172022-06-23 10:28:00Trust is not a binary on/off switch