Digital Transformation in Healthcare – Live Discussion on July 26
Digital Transformation in Healthcare
Can industry ever be trusted by the NHS to deliver digital transformation while truly addressing patient needs?
Join us in the first… Read more
Tag Archive for: Digital Strategy
Not making your targets? Don’t despair!
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
How to deliver ‘human’ CX in a digital future
Peter Lavers, Director, Customer Attuned, latest blog is featured in MyCustomer.Com
“How to deliver ‘human’ CX in a digital future”
Re… Read more
9 Live Chat Benefits for B2B (Infographic)
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
Customer Experience: Digital or Human?
Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
The Future of AI and Your Working Life – Start Planning
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , T… Read more
Dimension Data revolutionises the Tour de France viewing experience
I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
Peter Lavers recognised as top CX influencer
Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX).
Peter wil… Read more
Think 2018
We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more
Seven ideal characteristics of a B2B influencer
Influencer Marketing is becoming increasingly recognised as an important component in the marketing mix*, particularly with the rise of digitally-enabled customer empowerm… Read more
building a culture of customer centricity based on B2B Trust
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