Peter Lavers recognised as top CX influencer

Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX).

Peter will be conducting a webinar for IBM with VAR Group and Iperceramica (Italian ceramic tile retailer) on 7 June – please sign up to watch / listen in at Also for IBM, he took part in a Watson Commerce tweet chat last month, and wrote it up on

Peter also contributed as one of 30 top CX influencers to Lumoa’s excellent “what’s the NPS of NPS” article – well worth a read –

He has also been featured in several global top influencer lists, placing him in the company of the world’s best known and admired thought leaders:

Please get in touch if you’d like to chat with Peter about customer experience or Influencer Marketing for your company.


Peter Lavers