Gary Lunt

Look at your customer segments, can you see the value?

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Look at your customer segments, can you see the value? Where is the growth? Who are the top spenders? How do you classify them? How do you get them to spend more? This is what customer v… Read more
customerattuned

9 Live Chat Benefits for B2B (Infographic)

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When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
Peter Lavers

How Customer Behaviour is Changing – Disruption at Every Turn

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Director of Customer Attuned, Peter Lavers, blog has been featured in Just Marketing, February edition. “Reading the SAS / Futurum “Experience 2030” report made me think… Read more
Paul Laughlin

Getting Agile really working outside of IT requires culture change

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The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more
Peter Lavers

Earned, not Given: The Secret to Customer Loyalty in a Digital Age

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Customer Attuned director Peter Lavers has had an article on consumer loyalty published in the latest issue of Customer Experience Magazine. The SAS/Futurum Experience 2030 re… Read more
Ellie Luk

Speaker Spotlight Laura Jordan

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** COVID 19 Update: Event postponed until Thursday 4th June 2020** Speaker Profile: Laura Jordan, COO, Insurance Pricing, AXA XL  … Read more
Peter Lavers

Customer Experience: Digital or Human?

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Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’. Reading the SAS / Futurum “Experience 2030” report about how “consumers don’t just use digi… Read more
Ellie Luk

Keynote Speaker Spotlight Dr Jim McGowan

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**COVID 19 Update: Event postponed until Thursday 4th June 2020** Keynote Speaker Profile:  Dr Jim McGowan, Managing Director, Wall Street English International.… Read more
Dr Mark Hollyoake

Mark Hollyoake gains his Doctorate on B2B Trust

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Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust. Is it… Read more
Customer Attuned B2B Trust Series of Debates
Ellie Luk

Providing Leadership Through Change & Uncertainty – B2B Trust Series Event – 18 March 2020

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**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020** It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more