In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Playbook-in-CX.png12602240Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-03-28 21:04:372022-06-23 10:19:37Playbooks in customer experience management
No going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
https://customerattuned.com/wp-content/uploads/2022/03/No-going-back-1.png12602240Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2022-03-25 10:24:182022-06-23 10:22:39No going back to the old way of managing customers and partners
We are pleased to welcome David Brown to the Customer Attuned team.
David helps businesses generate profitable growth by developing strategies to attract new customers and buil… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Welcome-to-the-team-David-Brown.png12602240Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2022-03-24 18:40:512022-06-22 12:34:43David Brown joins Customer Attuned
“Utilities today are facing more existential threats than ever before. Third-party providers of clean energy now offer a credible alternative to the traditional power company… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2022-03-16 12:11:192022-06-23 10:19:37Utilities need to improve the customer experience for B2B key accounts.
Why is Trust key in Financial Services?
The financial services sector shows no signs of slowing down, a lack of challengers, disruptors or a change in its highly competitiv… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Why-is-Trust-key-in-financial-services.png12602240Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2022-03-03 12:15:012022-06-23 10:26:03Why is Trust key in Financial Services?
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
https://customerattuned.com/wp-content/uploads/2022/02/Customer-Charter-e1644495109153.jpg281500Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-02-10 11:51:022023-06-21 09:07:09Six lenses of best practice for Customer Charter development
The last couple of years have seen very different working practices for many businesses and this has created numerous challenges for business leaders to contend with. Since the s… Read more
https://customerattuned.com/wp-content/uploads/2020/11/virtual-learning-2.jpg332346Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2022-01-13 16:46:262022-06-23 11:12:30What a wonderful group of panellists we have enjoyed during the pandemic!
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