Building Trust in B2B Relationships

We specialise in building trust in B2B relationships to drive mutual commercial value.

We believe that Trust sits at the heart of a successful client centric strategy and the proposition is underpinned by trust-based relationships with customers, partners and colleagues.

Trust is a key dynamic in B2B relationship success, that works on a multi-level context on both sides of the relationship; we believe this whole heartedly and have had our research academically approved.

In our brochure, we explain why Trust matters and how our services help companies to build better commercially mutual relationships, working internally in your company and working externally with your suppliers, partners, intermediaries.

Building Trust in B2B

Inside, we look at developing trust inside your organisation, focusing on:

Embedding trust between management levels
Checking whether your business capabilities are customer centric or not
Training & developing employees to build and manage trusted relationships

We also look at developing trust with your customers, partners, intermediaries and suppliers:

Reviewing whether Sales & Account management teams drive value to your company or not, and taking steps to improve them.
Evaluating Trust on both sides of your B2B relationships, discovering what matters for different stakeholders when it comes to building trust.
Capitalise on your strong B2B relationships using Trust Development outputs to strive for more mutual value.

Contact Us and request a copy of our brochure.

If you already know that you need support with investigating trust within your business, either from an internal or external perspective, please get in touch.

Author
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Ellie Luk

Ellie’s career began in retail marketing for luxury and main stream brands over 20 years ago in London and in Hong Kong, where she was responsible for creating e-commerce platforms, initiating marketing strategies, developing B2B collaborations and partners and orchestrating customer events and conferences.

A keen project manager, Ellie is firm but patient in controlling and executing marketing communications, building B2B alliances, managing and developing the series of C-Level conferences “The Great Debate” for our B2B clients, enhancing customer relationship management and developing multi-channel customer strategies.