Organisational Performance Archives - Page 4 of 14

Supporting clients as they manage their new homeworkers

December 8, 2020/in Business Capabilities /by Alan Thompson

One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more

Joined up Voice of Customer and Staff Studies

November 18, 2020/in Business Capabilities /by Peter Lavers

In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more

The Trust Factor - making B2B Trust Your Business DNA

The Trust Factor – Speaker Spotlight

October 7, 2020/in Embedded Trust /by Ellie Luk

Register here… Read more

SAS

Risk to reward: Risk assessment for competitive advantage

September 29, 2020/in Business Capabilities /by Dr Mark Hollyoake

When considering risk, the rhetoric is often around prevention. How could we have prevented the financial collapse of 2008? Or the widespread disruption caused by COVID-19? Nat… Read more

Changing customer behaviour – the impact on Learning & Development

June 24, 2020/in Business Capabilities /by Alan Thompson

As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more

Losing the opportunity to add value could also lose you trust and the business.

June 16, 2020/in Embedded Trust /by Dr Mark Hollyoake

As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more

Where have all my customers gone?

June 16, 2020/in Business Capabilities /by Gary Lunt

Let’s get down to basics; the majority of UK businesses will be having problems with their customer base, it just depends upon the severity of the impacts of the pandemic, lo… Read more

Supporting our clients in a virtual world

May 19, 2020/in Training and Development /by Alan Thompson

As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more

Continuity, Recovery, Re-engineering

May 5, 2020/in Business Capabilities /by Gary Lunt

Continuity, Recovery, Re-engineering are common words used in the context of businesses that have been affected in varying degrees by the virus and government measures across t… Read more

Speaker Spotlight – Providing Leadership Through Change and Uncertainty

April 30, 2020/in Business Capabilities /by Ellie Luk