Have we outgrown silos? Peter Lavers talks to Engati CX

Engati CX recently approached Peter Lavers to talk to them about how businesses can deliver great experiences for B2B.

In this conversation Peter talks about key issues in the customer experience in a B2B world:

  • How businesses deliver great experiences for B2B.
  • B2B customers’ top 3 Key performance indicators.
  • Tips on overcoming B2B CX challenges.
  • How drastically customer experience programmes vary from B2B to B2C.
  • How to build an effective Voice Of Customer-Program.
  • The barriers to omni-channel experiences and how to conquer them.

Dose this resonate with you? What stands out the most? Tell us what you think.