New Event: Making Customer Centricity a Reality

Making Customer Centricity a Reality

New Event: Making Customer Centricity a Reality

Wednesday 16th June 2021
09:30 – 11am BST

We are pleased to announce our next event in June:

Our subject for discussion will be Customer Centricity. Our panel will discuss their companies’ own customer experience and customer management strategies, what customer centricity means in a B2B environment, the mutual benefits, and how it might help us reorient our businesses to the emerging post-pandemic customer landscape.


Our panellists will be :

  • Louise Evans, Head Of Customer Experience at UCAS;
  • Paul Willoughby, Head of Insight & Strategy Research at Beazley Group Ltd (Lloyds market specialist insurer);
  • Peter Lavers, Director of Customer Attuned (a recognised influencer in the subject – recently featured in the Who’s Who in CRM and published in CX Magazine).

We will address the topic via a facilitated discussion followed by an interactive Q & A live on ZOOM.

Because this is such a big strategic subject we will also hold the session open for an optional extra 30 minutes for a post-session discussion (i.e. 10.30 – 11am).


Click here to register