B2B Customer Management Archives - Page 11 of 16

Customer Attuned Director named as a Customer Experience Influencer to follow

June 8, 2017/in News /by Alan Thompson

We are delighted to announce that Customer Attuned Director, Peter Lavers, has been recognised by Capterra Inc. as one of nine Customer Experience Influencers to follow. Peter… Read more

Customer Attuned Director to Speak at British Academy of Management Conference

June 1, 2017/in News /by Dr Mark Hollyoake

Mark Hollyoake – Customer Attuned Director has been accepted to present a paper at the BAM conference The paper; ‘What’s in a Name’: re-defining B2B Tr… Read more

Developing People to Deliver Change

April 21, 2017/in Training and Development /by Alan Thompson

The Hornby Hobbies Story so far … We have been on an incredible journey with the Sales teams from Hornby Hobbies over the last six months. The start point saw a team with pressure on al… Read more

Trust as a business developer

March 21, 2017/in Embedded Trust /by Alan Thompson

Customer Attuned Director, Mark Hollyoake, speaks at Xtend London event. The audience was made up of senior Directors from a wide range of industry sectors. During the talk, Mark… Read more

The DNA of Trust

March 20, 2017/in Embedded Trust /by Dr Mark Hollyoake

Trust in a B2B context has received increasing attention in recent years, as organisations recognize its role in relationship development. In this blog, using insight from lite… Read more

CA Director, Peter Lavers in Las Vegas at the IBM Amplify 2017 conference in his role as a Watson Commerce Futurist

March 20, 2017/in News /by Dr Mark Hollyoake

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in his role as a Watson Commerce Futurist. IBM Amplify is the premier Marketing… Read more

Understanding and building sales capability

March 16, 2017/in Sales and Account Management /by Alan Thompson

In the world of B2B, the capability of your people is crucial to your company’s success. We have drawn from a recent client engagement to share a case study demonstrating how invest… Read more

Customer Attuned spotlights Employee Relationship Quality (ERQ)

March 7, 2017/in News /by Alan Thompson

Customer Attuned have been managing Customer Relationship Quality (CRQTM) programmes with our UK clients for a number of years. But did you know that we also offer an Employee ver… Read more

Trust in Me ~ now three years in

March 7, 2017/in News /by Dr Mark Hollyoake

Mark Hollyoake shares insights from his doctorate on trust within B2B What do we really know about trust? It may be the subject of numerous books and conference papers, bandied abo… Read more

Customer Attuned Director speaks at Napier University

March 7, 2017/in News /by Dr Mark Hollyoake

A guest lecture in Strategic CRM was delivered by CA Director, Mark Hollyoake, to an audience of MSC students at Napier University in Edinburgh. During his three hour session Mark… Read more

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