Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
https://customerattuned.com/wp-content/uploads/2020/02/SAS-Human.jpg408605Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-02-04 16:18:402020-02-04 16:18:40Customer Experience: Digital or Human?
Drivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates?
The retail sector is under much scrutiny at the moment… Read more
https://customerattuned.com/wp-content/uploads/2019/01/SAS-shopper-price-sensitivity.png7161484Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-01-31 04:04:342019-02-05 15:11:363 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up
I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
https://customerattuned.com/wp-content/uploads/2018/07/DiUX87FXUAAEIyx.jpg6991200Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-07-18 10:34:012018-07-18 11:33:34Dimension Data revolutionises the Tour de France viewing experience
Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more
https://customerattuned.com/wp-content/uploads/2018/06/Digital-Shadows.jpg233744Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-06-18 01:00:522018-06-15 09:33:05Insight-Driven Marketing – The Intention/Reality Gap
I believe that the Marketing and CRM disciplines are experiencing their most exciting period in history – certainly since my first involvement with them (over three decades)! Wh… Read more
https://customerattuned.com/wp-content/uploads/2017/09/SAS-blogs.jpg480720Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2017-09-14 14:29:172017-10-20 12:41:35Customer Data: The New Marketing Battleground
Customer Attuned Director Peter Lavers has been interviewed in this series of podcasts, which covers the subject of how to “Accelerate Your Marketing, Branding and Care… Read more