Tag Archive for: Trust

Dr Mark Hollyoake

Building ‘Business-to- Business’ Trust At Operations Level. Part 3

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Building ‘Business-to- Business’ Trust At Operations Level Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more
Peter Lavers

Truth Loyalty Webinar with Peter Lavers

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Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more
Ellie Luk

Top 25 CX Blogs

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We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
Peter Lavers

SAS Global Forum

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The SAS Global Forum is an event that brings together the most curious minds in analytics and data science. It is a must for anybody interested in being more insight-led as a busines… Read more
A year in lockdown supporting our customers
Gary Lunt

A Year in Lockdown Supporting our Customers

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A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
What is your customer relationship purpose?
Dr Mark Hollyoake

What is your Customer Relationship Purpose? B2B Trust Series Part 1

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What is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
Ellie Luk

Peter Lavers Voted as top CX Professional

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We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
Joined Up voice of the customer
Peter Lavers

Joined up Voice of Customer and Staff Studies

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In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more