Tag Archive for: Trust
Building ‘Business-to- Business’ Trust At Operations Level
Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more
Truth Loyalty Webinar with Peter Lavers
/in News /by Peter LaversPeter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
Top 25 CX Blogs
/in Business Capabilities /by Ellie LukWe are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
SAS Global Forum
/in News /by Peter LaversThe SAS Global Forum is an event that brings together the most curious minds in analytics and data science.
It is a must for anybody interested in being more insight-led as a busines… Read more
A Year in Lockdown Supporting our Customers
/in Customer Management /by Gary LuntA year in lockdown supporting our customers
Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
What is your Customer Relationship Purpose? B2B Trust Series Part 1
/in B2B Trust /by Dr Mark HollyoakeWhat is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
Peter Lavers Voted as top CX Professional
/in News /by Ellie LukWe’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
Salesforce Gratitude Campaign
/in Sales and Account Management /by Ellie LukWe’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign.
The question was “T… Read more
Joined up Voice of Customer and Staff Studies
/in Business Capabilities /by Peter LaversIn my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
Unpacking the B2B Trust DNA™ Model
/in B2B Trust /by Dr Mark HollyoakeTrust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood.
It has taken me over five years of academic doc… Read more