Tag Archive for: Trust

The SAS Step Programme graphic
Peter Lavers

Peter Lavers Features in SAS Step Programme

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SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more
No going back to the old way of managing customers and partners
Alan Thompson

No going back to the old way of managing customers and partners

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No going back to the old way of managing customers and partners Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
Why is Trust Key in Financial Services?
Dr Mark Hollyoake

Why is Trust key in Financial Services?

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Why is Trust key in Financial Services?   The financial services sector shows no signs of slowing down, a lack of challengers, disruptors or a change in its highly competitiv… Read more
Peter Lavers

Six lenses of best practice for Customer Charter development

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Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
Alan Thompson

What a wonderful group of panellists we have enjoyed during the pandemic!

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The last couple of years have seen very different working practices for many businesses and this has created numerous challenges for business leaders to contend with. Since the s… Read more
Dr Mark Hollyoake

Building ‘Business-to- Business’ Trust At Operations Level. Part 3

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Building ‘Business-to- Business’ Trust At Operations Level Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more
Peter Lavers

Truth Loyalty Webinar with Peter Lavers

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Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more