July 2020 - Customer Attuned

Adapting to New Normal Customer Behaviour – Read the Panel Summary Here

July 24, 2020/in Publications /by Ellie Luk

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Adapting to New Normal Customer Behaviour Panel Discussion Summary

July 23, 2020/in Customer Management /by Peter Lavers

There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more

Dr Mark’s Virtual Tea Time Chat with Neil Fripp, Hornby Hobbies

July 18, 2020/in Insight Webcasts /by Ellie Luk

In this episode, Mark Hollyoake gets together virtually with Neil Fripp, Head of Sales at Hornby Hobbies. Today they chat about adapting to new ways of working during lockdown, su… Read more

Q4: Peter Lavers Summarises 5 key points for businesses to adapt into their customer strategies.

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk Bradley… Read more

Q3: How has the challenge of adapting so quickly impacted your decision making & people management?

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk Bradley… Read more

Q2: How are you adapting your sales and service operations during lockdown? Panel discussion

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk Bradley… Read more

Adapting to New Normal Customer Behaviour – Online Panel Discussion – Introduction to speakers and Question 1

July 15, 2020/in Insight Webcasts /by Ellie Luk

Here’s your chance to listen again to the online panel discussion, Adapting to New Normal Customer Behaviour, we hosted on Wednesday 8th July with industry leaders: Kirk B… Read more

Newszine July Issue 1 – Adapting to New Normal Customer Behaviour

July 1, 2020/in Publications /by Ellie Luk

Are you tired of hearing the words “unprecedented” and “disruption”? As I write, the news is full of the economic impacts of the Covid-19 pandemic on businesses and people. Whethe… Read more

Unpacking the B2B Trust DNA™ Model

July 1, 2020/in B2B Trust /by Dr Mark Hollyoake

Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood. It has taken me over five years of academic doc… Read more