Keeping customers at the heart of Innovation
Companies are well aware that they must continue to innovate to survive, but how can they do this in a customer centric way?
In this edit… Read more
Many people believe that ‘thrifting’ only refers to second-hand shopping, charity shops, flea markets/rummage sales, and buying all things “vintage” or upcycle… Read more
What is Customer Centric Account Management?
The subject today is “Customer Centric Account Management”, and I’m delighted to introduce two guests, Mike Pepe and Ed Rottmann.
E… Read more
What Loyalty means in Business to Business
Everyone who’s passionate about customer centricity would agree that loyalty is a good thing.
But when your customers are businesses r… Read more
Can ‘thrifting’ be incorporated into mainstream Retail?
SAS Report inspires new ideas to reach savvy and sustainability-conscious shoppers
The SAS UK & Ireland pre-Chris… Read more
CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models
Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more
Modern Retailing – Customer Centric and Insight Driven
SAS Report confirms that the Retail sector needs to do things differently
Author: Peter Lavers
I was very happy to contribu… Read more
Customer Attuned’s founding director Peter Lavers has contributed a section to SAS UK & Ireland’s brand new retail shopping report:
Christmas yet to come: How retail analyt… Read more
CUSTOMER CENTRICITY CORNER
Interviewee: Mumbi Odame
Hello, my name is Peter Lavers and welcome to this first edition of the Customer Centricity Corner, brought to you by Custom… Read more
The Only One Business Show Podcast – Peter Lavers talks about Managing B2B Trust
James Nathan, is one of the world’s top 30 global gurus in customer service an… Read more
building a culture of customer centricity based on B2B Trust
Let‘s chat!
