In the insurance and wider financial services sector, the concept of customer value is growing in profile all the time. This has come about mainly, though not exclusively, as a res… Read more
https://customerattuned.com/wp-content/uploads/2022/09/Manage-customer-value-.png12602240Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2022-05-06 13:18:312022-09-02 09:57:41How well do you manage customer value?
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
https://customerattuned.com/wp-content/uploads/2022/02/Customer-Charter-e1644495109153.jpg281500Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-02-10 11:51:022022-06-22 12:54:15Six lenses of best practice for Customer Charter development
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
I was recently reminded of an interesting past edition of Management Today — it included an article about bullying. No, not online bullying or workplace bullying, but B2Bully… Read more
https://customerattuned.com/wp-content/uploads/2019/05/Screen-Shot-2019-05-28-at-13.15.46.png277867John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-28 13:41:062022-06-23 12:44:53Our Biggest Customer is a Bully. Help!
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
https://customerattuned.com/wp-content/uploads/2019/01/00142_109_CA_Social-Media-JAN-CRQ-v2-01-1.jpg354704Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2019-01-11 15:17:222022-06-23 10:40:00What Will Your Customer Relationship Quality Be In 2019?
Customer Attuned were very pleased to see that one of their founding Directors, Peter Lavers, was included on the list of one of the top 20 global CRM experts to follow on Twitter rec… Read more
https://customerattuned.com/wp-content/uploads/2016/06/B2B-TheGreatDebate-41.jpg6671000Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2017-06-15 09:11:372022-06-22 12:13:08Customer Attuned Director recognised as one of 20 leading CRM experts
If it was easy, the original TV series would never have existed; so, we all know it is difficult to find the answers to some really challenging questions, such as “where will I get my n… Read more
https://customerattuned.com/wp-content/uploads/2016/06/IMG_3368.jpg6671000Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2017-06-12 09:12:112022-09-08 10:31:18How many times have you heard someone say – “here is your $64,000 question?” And how many times have you failed to have the right answer?
We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in his role as a Watson Commerce Futurist.
IBM Amplify is the premier Marketing… Read more
https://customerattuned.com/wp-content/uploads/2016/06/B2B-TheGreatDebate-41.jpg6671000Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2017-03-20 11:35:192022-06-22 12:13:09CA Director, Peter Lavers in Las Vegas at the IBM Amplify 2017 conference in his role as a Watson Commerce Futurist
Analytics & Insight was the subject for the day for the seventh Great Debate held at Cambridge Cottage in Kew Gardens. On the day, four industry experts brought their perspect… Read more
This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2015-07-07 07:00:462022-09-08 09:54:42The Golden Threads: Part 7 (of 12): Relationship & Value Building (Farming)