Dr Mark Hollyoake

It must be Christmas – receive a free copy of Managing Distributors as Partners

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Faced with home market uncertainty, businesses are looking beyond Europe for growth with 10% saying they have never been more determined to develop their export business. In our… Read more
Peter Lavers

What is the customer reaction to GDPR telling us about our data culture?

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I am delighted to be recognised by SAS as an influencer in the realms of Customer Experience, value analytics and CRM. In my collaborative role with them I have been reading the resu… Read more
Dr Mark Hollyoake

Peter Lavers named as a Top Customer Service Influencer

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Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Serv… Read more
Dr Mark Hollyoake

Managing Distributors as Partners

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Our new book is out! It’s only taken three years to write….. MANAGING AND DEVELOPING YOUR DISTRIBUTOR RELATIONSHIP Are you considering using distributors, or unsu… Read more
Peter Lavers

Dimension Data revolutionises the Tour de France viewing experience

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I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
Dr Mark Hollyoake

B2B Trust as business developer

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Customer Attuned Director, Mark Hollyoake shares the research insights from his DBA on Trust within B2B Relationships at the forthcoming event: Your Future in Partnership with… Read more
Peter Lavers

Insight-Driven Marketing – The Intention/Reality Gap

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Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more
Peter Lavers

Peter Lavers recognised as top CX influencer

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Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX). Peter wil… Read more
Peter Lavers

Dimension Data 2018 Global Customer Experience Benchmark Survey

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Customer Attuned Director and Head of Relationship Quality, Peter Lavers, has been commissioned by Dimension Data to contribute to its 2018 Global Customer Experience Benchma… Read more