Customer Management Insights

Customer Management defines how you treat your customer, read insights from our experts including CX Influencer Peter Lavers

The Impact of Hybrid working Event
Ellie Luk

New Event: The Impact of Hybrid Working on How we Build and Manage Trusted Customer Relationships

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The Impact of Hybrid Working on How we Build and Manage Trusted Customer Relationships We are pleased to announce our next event will be on how we build and manage trusted customer r… Read more
What do you call a FCMG Consultant?
Gary Lunt

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!

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What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician! Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more
A year in lockdown supporting our customers
Gary Lunt

A Year in Lockdown Supporting our Customers

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A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
Peter Lavers

Why treating customers fairly should be a top priority

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As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
Peter Lavers

Are there any good reasons for delaying a CX listening or improvement programme?

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Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more
Alan Thompson

Managing customer relationships in a virtual world

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In recent months, we have been responding to the challenge that many of our clients have been facing in working in a largely virtual world due to Covid-19 lockdown restrictions. We… Read more
Peter Lavers

Adapting to New Normal Customer Behaviour Panel Discussion Summary

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There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more
Gary Lunt

Look at your customer segments, can you see the value?

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Look at your customer segments, can you see the value? Where is the growth? Who are the top spenders? How do you classify them? How do you get them to spend more? This is what customer v… Read more
customerattuned

9 Live Chat Benefits for B2B (Infographic)

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When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more