Our Customer Strategy services are based on expertise and experience across multiple industries. Read our Customer Strategy insights.
The Partner Relationship Survey starts with understanding B2B Trust
The partner relationship survey has become an intrinsic element of relationship development for our clien… Read more
The importance of leaders supporting the development of sales and account management teams
/in Sales and Account Management, Training and Development, Uncategorized /by Alan ThompsonThe importance of leaders supporting the development of sales and account management teams
In recent articles, we have looked at how we have worked with our clients to help them de… Read more
Customer Segmentation for Sales
/in Customer Management /by Paul CranstonCustomer Attuned consultant Paul Cranston considers the value of Customer Segmentation for Sales Teams. This is the second in this series that explores how this new approach to s… Read more
The Partner Relationship Survey – How it works
/in B2B Trust, Trust Evaluation and Development /by Peter LaversPartner Relationship Survey: How it works
By definition, B2B partnerships are important to both parties. They represent an important investment and involve participation of m… Read more
Top 4 behaviours of successful Account Managers that sets them apart.
/in Sales and Account Management /by Alan ThompsonWhat behaviours do successful account managers have that sets them apart?
We were asked this question by an attendee at the outset of a sales and account management development pr… Read more
The B2B Customer Segmentation Canvas for Marketers
/in Customer Management /by Paul CranstonTypically, Customer Segmentation helps marketers with lead generation, perhaps with a more targeted email campaign or even direct mail. We believe GREAT segmentation benefit… Read more
B2B Customer Segmentation that Unlocks Potential Value
/in Customer Management /by Peter LaversB2B Customer Segmentation that unlocks potential value
In B2B, most companies don’t need a segmentation model to know who their best customers or brokers are. They just need to lo… Read more
What value do you see as a leader when you invest in your sales and account management teams?
/in Sales and Account Management /by Alan ThompsonWhat value do you see as a leader when you invest in your sales and account management teams?
If you are considering investing in improving the capability of your sales and ac… Read more
When is a B2B Customer/Supplier Relationship a “Partnership”?
/in B2B Trust, Trust Evaluation and Development /by Peter LaversWhen is a B2B Customer/Supplier Relationship a “Partnership”?
The business-to-business (B2B) sector encompasses an extremely wide range of customer relationships, from pur… Read more
Introducing AMPLIFY for Account Managers to create greater value through Trust based relationships.
/in News, Sales and Account Management /by Alan ThompsonIntroducing AMPLIFY for Account Managers to create greater value through Trust based relationships.
Are you building a team of talented and engaged account managers, who work w… Read more