Tag Archive for: B2B

Alan Thompson

Providing Leadership Through Change & Uncertainty – 17th October, Birmingham

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Following our successful breakfast event in Edinburgh earlier in the year, we are delighted to be running a similar event in Birmingham on 17th October. Our thanks to Barclays who… Read more
Joined Up voice of the customer
John O'Connor

Trusted Relationships = Consistently Good Service

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At Deep-Insight, I spend a lot of my time trying to help our clients figure out how to build strong trusted relationships with their B2B (Business-to-Business) customers. Trust i… Read more
Peter Lavers

Thoughts from Dimension Data’s CX Benchmarking Report Roundtable

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This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more
Peter Lavers

How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?

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The global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year. In essence, outsourcing is the practi… Read more
Alan Thompson

Providing Leadership Through Change & Uncertainty – 28th March, Edinburgh

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Join the Customer Attuned team for our Providing Leadership Through Change & Uncertainty event, featuring real case studies, success stories and ideas from top industry le… Read more
Dr Mark Hollyoake

2019 – The Growth of Trust as a Core B2B Relationship Driver

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“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more
Peter Lavers

What Will Your Customer Relationship Quality Be In 2019?

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Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your custom… Read more
Dr Mark Hollyoake

2019 – Crystal Ball Time

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It’s that time of year again for us to look ahead and try to make sense of the challenges ahead. Despite the political and world turmoil, business continued to tick along in 2018, alb… Read more