Tag Archive for: B2B
Why building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
Six barriers to meaningful Customer Value Analysis – and how to get over them
/in Customer Management /by Paul WestonThere can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more
Providing Leadership Through Change & Uncertainty – 17th October, Birmingham
/in News /by Alan ThompsonFollowing our successful breakfast event in Edinburgh earlier in the year, we are delighted to be running a similar event in Birmingham on 17th October. Our thanks to Barclays who… Read more
Trusted Relationships = Consistently Good Service
/in Embedded Trust /by John O'ConnorAt Deep-Insight, I spend a lot of my time trying to help our clients figure out how to build strong trusted relationships with their B2B (Business-to-Business) customers. Trust i… Read more
Thoughts from Dimension Data’s CX Benchmarking Report Roundtable
/in News /by Peter LaversThis January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more
How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?
/in Customer Management /by Peter LaversThe global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year.
In essence, outsourcing is the practi… Read more
Providing Leadership Through Change & Uncertainty – 28th March, Edinburgh
/in News /by Alan ThompsonJoin the Customer Attuned team for our Providing Leadership Through Change & Uncertainty event, featuring real case studies, success stories and ideas from top industry le… Read more
2019 – The Growth of Trust as a Core B2B Relationship Driver
/in Embedded Trust /by Dr Mark Hollyoake“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more
What Will Your Customer Relationship Quality Be In 2019?
/in Customer Management /by Peter LaversAmongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
2019 – Crystal Ball Time
/in Customer Centricity /by Dr Mark HollyoakeIt’s that time of year again for us to look ahead and try to make sense of the challenges ahead.
Despite the political and world turmoil, business continued to tick along in 2018, alb… Read more