Building Your Capability & Competency Framework Archives

Top 25 CX Blogs

June 23, 2021/in Business Capabilities /by Ellie Luk

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more

Changing customer behaviour – the impact on Learning & Development

June 24, 2020/in Business Capabilities /by Alan Thompson

As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more

I’m stuck in quarantine and I’m not bored

April 7, 2020/in Training and Development /by Ellie Luk

I’m stuck in quarantine and I’m not bored. When you’re a consultant, you know how to work from home. I created my routine years ago, gone are the days when I stayed in my pyjamas all day… Read more

Providing Leadership Through Change & Uncertainty – 17th October, Birmingham

September 4, 2019/in News /by Alan Thompson

Following our successful breakfast event in Edinburgh earlier in the year, we are delighted to be running a similar event in Birmingham on 17th October. Our thanks to Barclays who… Read more

5 Ways to Maximise Your Investment in Developing a Capability Framework

April 16, 2019/in Business Capabilities /by Gary Lunt

Does your business have a capability framework in place for your people that clearly lays out the knowledge, skills and expertise needed to work effectively in each role? If the an… Read more

How to use Trust DNA™ for Business Development

March 20, 2018/in Embedded Trust /by Dr Mark Hollyoake

Like our personal world, business to business can also be surrounded by fake news, false claims, unethical behaviours and self interest. Never has there bee… Read more

5 ways to increase support team productivity

December 13, 2017/in Training and Development /by customerattuned

Welcome to our new guest blogger Jason Grills, who specialises in customer service enhancement and productivity. “Productivity is being able to do things that you were never abl… Read more

‘More and Better for Less’

August 30, 2017/in Customer Management /by Dr Mark Hollyoake

An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more

‘TRUST’ – THE PARTNERSHIP GLUE

August 23, 2017/in Embedded Trust /by Dr Mark Hollyoake

How strong is the relationship with your most important customer? Over the last 15 years we have been researching and exploring trust as an indicator of partnership strength. Whe… Read more

Writing business – It’s all about attitude

July 4, 2017/in Sales and Account Management /by Alan Thompson

At Customer Attuned, one of our sectors of expertise is the insurance industry. Being a ‘non-player’ in the process of underwriting business for customers, we ha… Read more

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