CRM Archives - Page 4 of 8 - Customer Attuned

From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.

January 15, 2019/in Business Capabilities /by Dr Mark Hollyoake

Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging: Economic-focused decisio… Read more

What Will Your Customer Relationship Quality Be In 2019?

January 11, 2019/in Customer Management /by Peter Lavers

Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your custom… Read more

Build a Better Customer Experience – Tips from CX Experts

January 10, 2019/in Business Capabilities /by Peter Lavers

Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts! 10 leading influencers and innovators in the… Read more

Think 2019

January 6, 2019/in Customer Centricity /by Dr Mark Hollyoake

We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter will b… Read more

It must be Christmas – receive a free copy of Managing Distributors as Partners

December 20, 2018/in News /by Dr Mark Hollyoake

Faced with home market uncertainty, businesses are looking beyond Europe for growth with 10% saying they have never been more determined to develop their export business. In our… Read more

What is the customer reaction to GDPR telling us about our data culture?

October 26, 2018/in Customer Management /by Peter Lavers

I am delighted to be recognised by SAS as an influencer in the realms of Customer Experience, value analytics and CRM. In my collaborative role with them I have been reading the resu… Read more

Peter Lavers named as a Top Customer Service Influencer

September 6, 2018/in News /by Dr Mark Hollyoake

Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Serv… Read more

Insight-Driven Marketing – The Intention/Reality Gap

June 18, 2018/in Customer Centricity /by Peter Lavers

Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more

Peter Lavers recognised as top CX influencer

May 31, 2018/in News /by Peter Lavers

Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX). Peter wil… Read more

Dimension Data 2018 Global Customer Experience Benchmark Survey

May 24, 2018/in News /by Peter Lavers

Customer Attuned Director and Head of Relationship Quality, Peter Lavers, has been commissioned by Dimension Data to contribute to its 2018 Global Customer Experience Benchma… Read more

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