Tag Archive for: CRM

Peter Lavers

Top 5 Obstacles to B2B Customer Centricity # 3 Silo’d Organisation

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The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them Obstacle 3: Silo’d Organisation This is the third blog in our series based on the early resul… Read more
Peter Lavers

Top 5 Obstacles to B2B Customer Centricity # 2 Multi-channel Journey

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The Top Five Obstacles to Customer Centricity in B2B Companies and How to Overcome them Obstacle 2: Multi-channel Journey This is the second blog in our series based on the early re… Read more
Peter Lavers

Top 5 Obstacles to B2B Customer Centricity and How to Overcome Them

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Obstacle 1: Numbers Focus This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. It’s not too late to take part – if you wou… Read more
Peter Lavers

Top Obstacles to Customer Centricity – what are yours?

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In our years of experience we have come across numerous issues and problems that clients face when they’re trying to become more customer focused as a business. We have identified… Read more
Peter Lavers

The Value of Trust

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The recent scandal affecting the Volkswagen Group involving a “defeat device” in engine management software has once again raised the prominence of TRUST in corpo… Read more
Alan Thompson

12 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!

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On the 11th day of Christmas my true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities next year! I can imagine that many of us would be… Read more
Dr Mark Hollyoake

12 Days of Xmas #9: My Directors said to me “we’re changing strategy”

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On the 9th day of Christmas my Directors said to me “we’re changing strategy” Remember the days when company boards set a strategy for three to five years and then stayed on to see it t… Read more