3 vital B2B findings from Dimension Data’s 2019 CX Report
CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more
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Customer Data: The New Marketing Battleground
I believe that the Marketing and CRM disciplines are experiencing their most exciting period in history – certainly since my first involvement with them (over three decades)!… Read more
CRM Steps for success – Part 1 of 7
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According to a recent survey by IBM Global Services, 85% of companies are not feeling fully successful with CRM. The remedies having the greatest impac… Read more
