https://customerattuned.com/wp-content/uploads/2016/06/Customer-Relationship-Quality-CRQTM-Assessment-e1519753235391.jpg 1621 2000 Peter Lavers http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg Peter Lavers2018-02-27 17:41:472022-06-22 12:11:01Deep-Insight CRQ
In January, our CRQ partners Deep-Insight took their own medicine and conducted a CRQ (Customer Relationship Quality) assessment on their own partners and customers to ask what we thought of our relationship with them.
CRQ™ is a World-leading B2B-specific Voice of the Customer methodology to understand, manage and improve long-term customer relationship quality.
After poring over the results they have (bravely) shared the results and proposed actions in this short blog:
They are now in the process of discussing the results with all their clients so that they can better serve our needs in 2018.
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