Deep-Insight CRQ - Customer Attuned

In January, our CRQ partners Deep-Insight took their own medicine and conducted a CRQ (Customer Relationship Quality) assessment on their own partners and customers to ask what we thought of our relationship with them.

CRQ™ is a World-leading B2B-specific Voice of the Customer methodology to understand, manage and improve long-term customer relationship quality.

After poring over the results they have (bravely) shared the results and proposed actions in this short blog:

http://blog.deep-insight.com/your-views-on-deep-insight/

They are now in the process of discussing the results with all their clients so that they can better serve our needs in 2018.

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Peter Lavers

Peter is an expert in relationship marketing and customer experience management. He is a Director of Customer Attuned, helping clients to develop new and innovative ways to find, engage and satisfy customers.

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