Deep-Insight CRQ
In January, our CRQ partners Deep-Insight took their own medicine and conducted a CRQ (Customer Relationship Quality) assessment on their own partners and customers to ask what we thought of our relationship with them.
CRQ™ is a World-leading B2B-specific Voice of the Customer methodology to understand, manage and improve long-term customer relationship quality.
After poring over the results they have (bravely) shared the results and proposed actions in this short blog:
http://blog.deep-insight.com/your-views-on-deep-insight/
They are now in the process of discussing the results with all their clients so that they can better serve our needs in 2018.
Peter is an expert in relationship marketing and customer experience management. He is a Director of Customer Attuned, helping clients to develop new and innovative ways to find, engage and satisfy customers.
Latest posts by Peter Lavers (see all)
- Customer Centricity Corner with Peter Lavers – What customer centricity means in a intermediated business model. - October 4, 2023
- Customer Centricity Corner with Peter Lavers – the difference between customer strategy and sales strategy in B2B - July 26, 2023
- Customer Centricity Corner with Peter Lavers – Listening to Customers - June 26, 2023
